FAQ – PluginFox


Is the PluginFox website secure?

Absolutely. Our website provider is certified Level 1 PCI DSS compliant. In short, this means it meets the standards set by the Payment Card Industry. Our website also has a valid SHA-2 SSL/TLS certificate issued by the Let's Encrypt authority.

How can I pay?

Currently, we have two payment providers, PayPal and Stripe. You can choose to pay with your debit/credit card through either of the two providers, a PayPal account is not required.

Cards accepted by PayPal include: Visa, MasterCard, American Express and Discover.

PayPal Acceptance Mark

Cards accepted by Stripe include: Visa, MasterCard, American Express and Apple Pay.

Powered by Stripe

How do I get my product?

All software products are sent electronically via email. The email will contain your serial code for the product(s) (if applicable) and a link to our instructions page on how to download, install and register your software.

When will I receive my product?

Some products are available for instant delivery. If you purchase one of these products with the Instant Delivery badge on its product page, the email will be sent to you automatically with your licence code (if applicable).

For products without the Instant Delivery badge, they will be processed manually by humans. Generally, this happens between 4AM - 10PM Eastern / 12AM - 6PM Pacific. We aim to send your product(s) as quick as is humanly possible, but we do need to sleep.

Some brands can only be processed during "normal" office hours Monday-Friday.

If it's been close to 24 hours since you placed your order, send us a quick email to support@pluginfox.co and we'll look into why it hasn't reached you yet. Often it may be because your email provider has junked our license email.

What's an iLok and why do I need one?

An iLok is a USB key that stores licenses for software. Its purpose is to prevent piracy and also to make it convenient to transport licences between multiple systems. Some software brands support iLok Machine Licencing, where you can store the licence on your local machine itself instead of the USB key. Any software that requires an iLok will display the relevant icon on its product page.

Is PluginFox an authorised dealer/reseller?

Yes! For every brand we sell, we purchase either directly from the manufacturer, or from their appointed distribution network.

What data do you collect and how do you use it?

Check out our Privacy and GDPR Policies for more info on our data use.